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SMS Customer Care Service Terms & Conditions

Effective Date: March 15, 2026

Service Description

This SMS service is provided by Nomad Detroit Coffee ("we," "us," or "our") for customer care purposes only. This number is designated exclusively for responding to inbound customer messages. We do not send unsolicited messages or marketing communications through this service.

Acceptance of Terms

By sending a text message to our customer care number, you agree to these Terms and Conditions and our SMS Privacy Policy. If you do not agree, please do not use this SMS service.

Service Usage

Inbound Messages Only: This number is configured to receive and respond to customer-initiated messages only. We will not initiate contact unless you message us first.

Response Times: We aim to respond to your messages by the next business day or during our normal business hours Saturdays from 7 AM - 1 PM EST.

Permitted Use: This service is intended for customer support inquiries, account questions, technical assistance, and general customer care matters.

Prohibited Use: You may not use this service to:

  • Send spam, abusive, threatening, or harassing messages
  • Transmit viruses, malware, or harmful code
  • Impersonate others or provide false information
  • Solicit or conduct illegal activities
  • Send excessive messages that disrupt service operations

Message and Data Rates

Carrier Charges Apply: Standard message and data rates from your mobile carrier may apply to all SMS communications. Please contact your carrier for details about your messaging plan.

No Service Fees: We do not charge fees for using this SMS customer care service beyond standard carrier rates.

Privacy and Data Collection

Information Collection: When you text us, we may collect your mobile phone number, message content, and related metadata to provide customer support.

Data Use: Information collected through this service is used solely to respond to your inquiries and improve our customer care services. We will not use your mobile number for marketing purposes through this channel.

SMS Privacy Policy: Your privacy is important to us. For detailed information about how we collect, use, store, share, and protect your SMS information, please review our SMS Privacy Policy.

General Privacy Policy: Your use of this service is also governed by our general Privacy Policy.

Data Retention: Message records may be retained for 30 days for quality assurance and compliance purposes. See our SMS Privacy Policy for complete retention details.

Opt-Out and Service Termination

How to Stop: You may stop receiving responses at any time by texting STOP to our customer care number. You may also simply discontinue sending messages to us.

Confirmation: After texting STOP, you will receive one final confirmation message.

Resuming Service: To resume receiving responses, text START or send a new customer care inquiry.

Service Availability and Modifications

No Guarantee of Availability: While we strive to maintain consistent service, we do not guarantee uninterrupted access. Service may be temporarily unavailable due to maintenance, technical issues, or carrier limitations.

Right to Modify or Discontinue: We reserve the right to modify, suspend, or discontinue this SMS service at any time with or without notice.

Terms Updates: We may update these Terms and Conditions periodically. Continued use of the service after changes constitutes acceptance of the updated terms.

Limitations and Disclaimers

Response Accuracy: While we make reasonable efforts to provide accurate information, SMS responses are provided for convenience and may not be comprehensive. For complex matters, we may direct you to other support channels.

No Emergency Use: This service is not intended for emergencies. Do not use SMS for urgent matters requiring immediate attention.

Delivery Not Guaranteed: We are not responsible for messages that are delayed, undelivered, or misdirected due to carrier issues, network problems, or device limitations.

Third-Party Services: We are not responsible for your mobile carrier's performance, fees, or policies.

Limitation of Liability

To the maximum extent permitted by law, Nomad Detroit Coffee shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this SMS service, including but not limited to carrier charges, data overages, or service interruptions.

Indemnification

You agree to indemnify and hold harmless Nomad Detroit Coffee from any claims, damages, or expenses arising from your misuse of this SMS service or violation of these terms.

Governing Law

These Terms and Conditions are governed by the laws of the state of Michigan and the United States of America, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Michigan or the United States of America.

Compliance

This service complies with applicable regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices. We are committed to respecting your communication preferences and privacy rights.

Related Policies

Contact Information

For questions about these Terms and Conditions or our SMS customer care service, please contact us:

By sending a message to our customer care SMS number, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our SMS Privacy Policy.