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SMS Customer Care Service Privacy Policy

Effective Date: March 15, 2026

Introduction

Nomad Detroit Coffee ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, store, and protect information when you use our SMS customer care service.

This policy applies specifically to our SMS response service. For information about our broader privacy practices, please review our general Privacy Policy.

Information We Collect

When you send a text message to our customer care number, we may collect the following information:

Mobile Phone Number: Your mobile telephone number is automatically captured when you send us a message.

Message Content: The text content of all messages you send to us, including any personal information you choose to include (such as account numbers, names, or order details).

Metadata: Technical information associated with your messages, including:

  • Date and time of messages
  • Mobile carrier information
  • Device type (when available)
  • Message delivery status

Account Information: If you reference your account or we link your phone number to an existing customer account, we may access your account details to provide support.

Conversation History: Records of your SMS interactions with our customer care team.

How We Use Your Information

We use the information collected through our SMS service for the following purposes:

  • Providing Customer Support: To respond to your inquiries, resolve issues, and provide the assistance you request.
  • Account Management: To verify your identity, access your account information, and process requests related to your account.
  • Service Improvement: To analyze conversation patterns, identify common issues, and improve our customer care quality and response times.
  • Quality Assurance: To train customer care representatives and monitor service quality through message review.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and property.
  • Fraud Prevention: To detect, prevent, and investigate fraudulent activity or security incidents.
  • Record Keeping: To maintain records for business continuity, dispute resolution, and regulatory compliance.

What We Do NOT Do With Your Information

No Marketing via SMS: We will not use your mobile number to send you marketing, promotional, or advertising messages through this SMS service. This number is for customer care responses only.

No Sale of Information: We do not sell, rent, or trade your mobile phone number or SMS message content to third parties for their marketing purposes.

No Unsolicited Contact: We will not initiate SMS contact with you unless you message us first. All our messages are responses to your inquiries.

Information Sharing and Disclosure

We may share your SMS information in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our SMS platform, analyzing data, or providing customer support. These providers are contractually obligated to protect your information and use it only for specified purposes.
  • SMS Platform Providers: Technical information may be processed by our SMS gateway and messaging platform providers to facilitate message delivery.
  • Mobile Carriers: Your messages are transmitted through your mobile carrier's network, which may have access to message content and metadata according to their own privacy policies.
  • Legal Requirements: We may disclose information when required by law, court order, subpoena, or government request, or when necessary to protect our rights, property, or safety, or that of others.
  • Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the successor entity.
  • With Your Consent: We may share information for other purposes with your explicit consent.

Data Retention

Message Retention Period: We retain SMS message records for 30 days from the date of the last message, unless a longer retention period is required by law or for legitimate business purposes.

Account Linkage: If your SMS conversations are linked to a customer account, retention may be governed by our general data retention policies for customer accounts.

Deletion: After the retention period expires, SMS records are securely deleted or anonymized, unless we are required to retain them for legal, regulatory, or dispute resolution purposes.

Your Right to Request Deletion: You may request deletion of your SMS data by contacting us at the contact information below. We will honor such requests subject to legal and contractual obligations.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your SMS information from unauthorized access, disclosure, alteration, and destruction:

  • Encryption: Messages may be encrypted during transmission and storage where technically feasible.
  • Access Controls: Access to SMS message records is restricted to authorized personnel who need the information to perform their job functions.
  • Secure Systems: Our SMS platforms and databases are protected by industry-standard security measures, including firewalls, access authentication, and monitoring.
  • Employee Training: Customer care staff receive training on privacy practices and data protection obligations.

While we strive to protect your information, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security of your data.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your SMS information:

  • Access: Request access to the SMS messages and information we have collected about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your SMS data, subject to legal retention requirements.
  • Opt-Out: Stop receiving SMS responses at any time by texting STOP or ceasing to message us.
  • Data Portability: Request a copy of your SMS conversation history in a portable format (where applicable).
  • Withdraw Consent: Withdraw consent for data processing where we rely on consent as the legal basis.
  • Lodge a Complaint: File a complaint with a data protection authority if you believe your privacy rights have been violated.

To exercise these rights, please contact us using the information provided in the Contact Us section below.

Children's Privacy

Our SMS customer care service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children through this service. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Third-Party Links and Services

Our SMS responses may occasionally include links to third-party websites or services. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices of external sites or services. We encourage you to review their privacy policies before providing any personal information.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources, purposes, and third parties with whom we share it.
  • Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the "sale" of personal information. We do not sell SMS information.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at the contact information below.

Changes to This Privacy Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will update the "Effective Date" at the top of this policy. Your continued use of our SMS service after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this SMS Privacy Policy or our privacy practices, please contact us:

By sending a text message to our customer care SMS number, you acknowledge that you have read and understood this SMS Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.